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FAQ

Please click one of the titles to reveals the answer

Video editing is not included in the standard offers, but we can also edit the footage with music, motion graphic and stock footage (price starts from $250). 

Yes, our offers are made exactly for this purpose. You will be free to edit the files the way you wanted.

Files will be delivered in a private shared folder for 30 days. It will contain:

  • a folder with the video footage ,
  •  a folder with a JPEG sequence,
  • a folder with the footage adapted in different aspect ratios
  • additional folders based on custom requests (additional cost)
 

Yes we can, shipping fee will vary based on your location

After filling our entry form, we will get back to you asap with a quote based on your selection and the shipping information. Once we receive your product you have three business days to proceed with the payment (currently via PayPal). Once we received the payment we will send you the files between 3 to 5 business days. Please be aware that fullfillment time will vary in case you choose additional services and personalization. 

To make sure your files are delivered in a smooth fashion we strongly  recommend that you double check your submission form and in case of any changes, make sure you contact us before the shooting process. An hourly rate will be applied in case of reshoots and modifications.

We do not offer refunds but we will try our very best to make sure you are happy!

For sure, drop us an email at [email protected]

How does it work?

CHOOSE YOUR OFFER

Choose one of our offers below and click “request a quote” to open the entry form.

SEND YOUR PRODUCT

We will reply with a quote and the the shipping information.

WE SHOOT THE PRODUCT FOR YOU

Upon arrival, we will send  you a final confirmation before starting to shoot.

DOWNLOAD

Once the shoot is over, your files will be available for download.
You can use the footage to build your own ad or add it to your product page! 

WE ARE BASED IN VANCOUVER BC

DROP-IN CAN BE ARRANGED AT OUR OFFICE (APPOINTMENT ONLY)
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